Keeping automatic doors operating safely and efficiently requires a programme that reflects the demands placed on them. At Automatic Access, we provide automatic door maintenance and automatic door servicing across the UK.
Under Health and Safety legislation, employers need to demonstrate that they have provided a safe, risk-free working environment. This includes entry to and egress from the workplace, as well as areas for which employers are responsible. Employers must ensure any equipment, including powered doors, operates correctly and is properly maintained.
Planned preventative maintenance (PPM) helps identify potential issues early, extending the lifespan of key components while minimising the risk of costly repairs or unexpected downtime. Automatic doors rely on a combination of electrical and mechanical systems that require regular inspection by a qualified engineer to ensure safe and reliable performance.
Keeping up with scheduled servicing helps to:
A poorly maintained automatic door can create safety risks, restricted access, disrupt daily operations and even give visitors the impression that your premises are closed.
Routine inspections, maintenance and clear record-keeping are essential. Automatic door maintenance should be carried out regularly by a qualified professional and documented in a service logbook. Our services comply with:
Under UK health and safety law, employers must provide a safe working environment, including safe entry and exit points. BS EN 16005 recommends that the person responsible for the safe operation of automatic doors (the building occupier) conducts regular safety inspections of the complete system, in addition to a planned maintenance programme. Records of these safety checks should be retained for at least one year.
Accessibility requirements are also central to compliant building design. Buildings must be accessible to all users and must not discriminate against protected characteristics. Relevant guidance includes:
Automatic Access understands the requirements for doors (automatic, fire and manual) and access control equipment and can advise on options that help ensure compliance.
Where automatic doors form part of a fire escape route or fire-resisting compartment, they must be maintained in good working order and designed so that they don’t impede evacuation. In many cases, this means they must fail-safe to the open position, be capable of manual breakout, or be linked to the fire alarm system to open automatically during an emergency. The following legislation places duties on building owners or the responsible person to ensure these doors are inspected, maintained, and documented:
Failure to comply can result in severe penalties, including fines or imprisonment.
Maintenance requirements vary depending on how frequently a door is used and the environment in which it operates. Experienced engineers can determine appropriate service intervals in accordance with the manufacturer’s recommendations to help ensure continued safe and efficient operation.
Every service visit includes:
We maintain all brands and types of automatic doors, as well as manual and exit doors, with service options designed to extend lifespan and enhance reliability.
Flexible contracts provide ongoing peace of mind through regular servicing, early fault diagnosis and rapid response support. Our packages start with an essential one-off annual safety check and service, to fully comprehensive options that offer additional visits, reactive calls and replacement parts.
Our automatic door maintenance contracts are suitable for any premises with an automatic door, including:
Specialising in the supply, specification, installation, and maintenance of automatic doors; as an independent provider, trained and accredited under the Automatic Door Suppliers Association (ADSA), we can offer the most appropriate maintenance plan for your building. Offering nationwide coverage, we have access to leading manufacturers, components, and spare parts.
Our contracts help ensure safe, reliable door operation in line with BS EN 16005, support your compliance and duty of care responsibilities, improve the safety and security of your people and premises, as well as provide priority breakdown support with preferential call-out rates. Offering nationwide coverage, we have access to leading manufacturers, components, and spare parts.
To discuss our automatic door servicing and maintenance in more detail, please contact our team.
The law varies by country, but in England, Wales, and Scotland, the servicing of automatic doors is a legal requirement under workplace health and safety legislation.
Specifically, under the Workplace (Health, Safety & Welfare) Regulations 1992 and the Provision & Use of Work Equipment Regulations 1998 (PUWER), powered pedestrian doors must be operated and maintained in accordance with the manufacturer’s guidance, at suitable intervals, to monitor for any wear and tear that could compromise safety.
Automatic Access can advise on the maintenance frequency and programme required for your door type, ensuring you meet your responsibilities as the building occupier. Your handover documents from the door installer or the manufacturer’s manual should also outline this information.
It is recommended that automatic doors be serviced at least once a year to protect building users and ensure their safe and efficient operation. A weekly inspection by the building occupier is also necessary.
Each automatic door asset requires its own logbook, usually provided by the manufacturer or installer, to record any checks, repairs, and maintenance. After each service, we will provide you with a detailed automatic door service checklist and report for your records.
