Automatic Door Maintenance & Servicing

Comprehensive maintenance and service plans tailored to your building needs to ensure compliance.

Keeping automatic doors operating safely and efficiently requires a programme that reflects the demands placed on them. At Automatic Access, we provide automatic door maintenance and automatic door servicing across the UK.

Routine servicing helps identify potential issues early, extending the lifespan of key components while minimising the risk of costly repairs or unexpected downtime. Automatic doors rely on a combination of electrical and mechanical systems that require regular inspection by a qualified engineer to ensure safe and reliable performance.

Keeping up with scheduled servicing helps to:

  • Ensure sensors and safety features operate correctly
  • Maintain accessibility for employees, visitors and customers
  • Reduce the likelihood of unexpected failures
  • Keep entrances running smoothly and presenting a professional image
  • Support compliance with legal and safety obligations

A poorly maintained automatic door can create safety risks, restricted access, disrupt daily operations and even give visitors the impression that your premises are closed.

Compliance and Safety

Routine inspections, maintenance and clear record-keeping are essential. Automatic door maintenance should be carried out regularly by a qualified professional and documented in a service logbook. Our services comply with:

  • Health and Safety at Work Act 1974
  • Workplace (Health, Safety and Welfare) Regulations 1992
  • Provision and Use of Work Equipment Regulations (PUWER) 1998
  • Supply of Machinery (Safety) Regulations 2008
  • BS EN 16005:2023
  • BS 7036:1996 for doors installed before April 2023

Under UK health and safety law, employers must provide a safe working environment, including safe entry and exit points. BS EN 16005 recommends that the person responsible for the safe operation of automatic doors (the building occupier) conducts regular safety inspections of the complete system, in addition to a planned maintenance programme. Records of these safety checks should be retained for at least one year.

Accessibility requirements are also central to compliant building design. Buildings must be accessible to all users and must not discriminate against protected characteristics. Relevant guidance includes:

  • Equality Act 2010
  • Building Regulations 2010
  • Approved Document M
  • BS 8300-2:2018

What's Included in an Automatic Door Service?

Maintenance requirements vary depending on how frequently a door is used and the environment in which it operates. Experienced engineers can recommend appropriate service intervals to help ensure continued safe and efficient operation.

Every service visit includes:

  • Planned preventative maintenance
  • Basic visual checks and professional servicing
  • Testing, adjustment, and replacement of electrical and mechanical components
  • Safety inspections in line with BS EN 16005 and BS 7036
  • Full-service log documentation

We maintain all brands and types of automatic doors, as well as manual and exit doors, with service options designed to extend lifespan and enhance reliability.

Automatic Door Maintenance Contracts

Flexible contracts provide ongoing peace of mind through regular servicing, early fault diagnosis and rapid response support. Our packages start with an essential one-off annual safety check and service, to fully comprehensive options that offer additional visits, reactive calls and replacement parts.

Our automatic door maintenance contracts are suitable for various locations, including:

  • Managed residential buildings
  • Large retailers
  • Local authorities
  • Public sector organisations
  • Corporate businesses

Why Use Automatic Access for Automatic Door Maintenance and Servicing?

Specialising in the supply, specification, installation, and maintenance of automatic doors; as an independent provider, trained and accredited under the Automatic Door Suppliers Association (ADSA), we can offer the most appropriate maintenance plan for your building. Offering nationwide coverage, we have access to leading manufacturers, components, and spare parts.

To discuss our automatic door servicing and maintenance in more detail, please contact our team.

FAQs

The law varies by country, but in England, Wales, and Scotland, the servicing of automatic doors is a legal requirement under workplace health and safety legislation.

Specifically, under the Workplace (Health, Safety & Welfare) Regulations 1992 and the Provision & Use of Work Equipment Regulations 1998 (PUWER), powered pedestrian doors must be operated and maintained in accordance with the manufacturer’s guidance, at suitable intervals, to monitor for any wear and tear that could compromise safety.

How often should I get my automatic doors serviced?

Automatic Access can advise on the maintenance frequency and programme required for your door type, ensuring you meet your responsibilities as the building occupier. Your handover documents from the door installer or the manufacturer’s manual should also outline this information.

It is recommended that automatic doors be serviced at least once a year to protect building users and ensure their safe and efficient operation. A weekly inspection by the building occupier is also necessary.

How should I record my automatic door maintenance or service?

Each automatic door asset requires its own logbook, usually provided by the manufacturer or installer, to record any checks, repairs, and maintenance. After each service, we will provide you with a detailed automatic door service checklist and report for your records.